VitaminLab
Full Cycle Account Executive
Description
Full Cycle Account Executive - VitaminLab
About Us:
At VitaminLab, we’re on a mission to make personalized health accessible to the world - and we’re just getting started.
Founded in 2017, we’ve been recognized as one of Canada’s Top Growth Companies and are proud to build our products in a state-of-the-art facility in Victoria, BC. We partner with health professionals and practitioners to create supplements that are fully customized to each individual - bringing precision, science, and personalization together in a way that transforms everyday health.
We’re growing fast - expanding globally, innovating constantly, and driven by values that define us: Innovation, Curiosity, Growth, Personalization, Collaboration and Grit. If you’re ready to build, lead, and be part of a brand that’s changing the future of wellness, we’d love to have you on the journey.
About the role
We are seeking a dynamic and results-driven Full Cycle Account Executive to join our team. This dual-focused role is responsible for growing a book of business by actively engaging and onboarding new healthcare practitioners and subsequently managing and strengthening the ongoing relationships with the existing practitioner base in the supplement space.
As a primary point of contact, you will drive new sales, support naturopathic doctors and wellness practitioners by managing accounts, addressing inquiries, and providing product education, helping them integrate our personalized supplement solutions into their practices.
Your role involves a full-cycle approach, from initial outreach to long-term partnership cultivation, ensuring a seamless experience, identifying growth opportunities, and helping practitioners optimize the value of the company's offerings for their patients. Strong communication, problem-solving, and organizational skills are essential to drive engagement, acquire new accounts, and provide exceptional customer service. This role plays a key part in fostering new and long-term partnerships, enhancing practitioner satisfaction, and directly contributing to business growth.
Key Responsibilities:
- New Practitioner Acquisition & Sales Execution: Proactively identify, prospect, and onboard new healthcare practitioners to grow a dedicated book of business, closing new sales and establishing foundational partnerships.
- Client Relationship Management: Transition new accounts into long-term, loyal partnerships, and maintain strong, ongoing relationships with the entire book of business, ensuring their satisfaction.
- Product Education and Support: Provide detailed information about personalized supplement offerings, ensuring clients understand the benefits, proper usage, and application of products.
- Account Strategy and Growth: Develop and implement strategies to increase sales, expand product usage, and identify growth opportunities within all managed accounts.
- Customized Solutions: Work with practitioners to create tailored supplement solutions based on client needs, helping them integrate products into their practices effectively.
- Troubleshooting and Issue Resolution: Address client concerns or challenges, providing timely solutions to ensure smooth product implementation and satisfaction.
- Collaboration with Internal Teams: Work with marketing, sales, and product teams to communicate client needs and feedback, ensuring products align with market demand.
- Reporting and Analytics: Track account performance, gather insights, and provide regular updates to stakeholders on account status, sales progress, and customer feedback.
Required Qualifications:
- 3+ years of experience managing client or practitioner accounts, ideally in health, wellness, or supplement industries, demonstrating the ability to build and maintain strong relationships.
- 3+ years of experience in sales, with a track record of exceeding targets.
- A proven track record in providing excellent customer support, addressing client concerns, and ensuring overall satisfaction.
- Familiarity with sales cycles, including identifying opportunities for account growth, upselling, and cross-selling, ideally in a B2B context.
- Experience communicating complex product information clearly and effectively to both technical and non-technical audiences, including practitioners.
- Proficiency with Hubspot or other CRM software
- Tech proficiency - Slack, Stripe, CRM (HubSpot), Wordpress, Google Workspace, etc
- Strong communication skills via phone and email
- Proven, creative problem-solving approach and strong analytical skills
- Demonstrated ability to manage multiple accounts or projects simultaneously, ensuring timely delivery and proactive client engagement.
- RNH, CHN, Naturopath or equivalent designation/experience is highly desirable
- Ability to manage multiple accounts while seeking new opportunities
Our Amazing Perks & Employee Programs:
- Personal Fridays: Enjoy 15 Fridays off each year!
- Paid Vacation & Paid Sick Days.
- Extended Health & Dental Benefits.
- Fitness and Wellness Account.
- Your Own Personalized Supplement.
- Professional Development Allowance.
- Team events and socials.
- An opportunity to lead, grow, and make an impact with an ambitious and innovative team!
The typical base salary range for this position is $60,000 CDN. The typical first year on target earning (OTE) for this position is $80,000+. Preference is for Victoria/Vancouver-based candidates, but we are remote/hybrid friendly with a willingness to work in office 2+ days per week for those who are based in Victoria, BC.
*Note: While we would love to meet every applicant, we have supplements to make! Only those candidates under consideration will be contacted. We thank you so much for your interest.
Our team handles both personal information and personal health information, which means candidates that receive and accept employment offers must undergo a background check.